GridWay Connected Backup Help

GridWay's Connected Backup Service supports Microsoft Windows and MAC OS clients.
To register for a new backup account, please E-mail Sales at GridWay

Getting Started Guides:

Quick Start for Connected PC
Quick Start for Connected MAC

Configuration Questions and Answers:

Q) How do I re-install GridWay Connected on my new computer?
A) Send an email to support@gridway.net requesting that you need to move your GridWay Connected Backup PC account from your current computer to a new computer. The Support team will need your Name, Company Name, and if possible your Connected Account number (Click on 'About' on your Connected client for that). Support will then enable your account to be moved to a new computer.
Once that is complete, log into the Account Management Portal from your NEW computer using your E-Mail address and GridWay Connected password at http://connected.gridway.net.
Click on the 'Reinstall Agent' link and follow the instructions to install the software on your new computer.

Q) Is there an end-user management console?
A) No, at this time all management requests and queries must be sent to support@gridway.net.

Q) My account is reporting that it is locked. What do I do?
A) The Backup Servers have locked the account due to a configuration error, or there have been too many failed backup attempts from your computer. Send an E-mail to support@gridway.net, and we will repair the problem.

Back to the Main Support Page.